Reservation
All reservations shall be made in writing and
send to Bimaz Tours & Travel and Rent-A-Car Sdn
Bhd via email or facsimile. Company hotlines are
also provided for those who wish to make reservation / booking
via phone.
Confirmation
All confirmed reservation / bookings shall be forwarded to
Bimaz Tours & Travel and Rent-A-Car Sdn Bhd
in writing form. A deposit payment is also required upon confirmation.
At such, any reservation / booking will not be classified
as confirmed without deposit payment.
Fraction
of Required Minimum Amount of Deposit for
each company services:
No. |
Type
of Services |
Required
Amount of Deposit |
Settlement
for Balance of Payment |
1 |
Inbound
Tour Packages |
50% |
14
days before arrival / departure |
|
Outbound
Tour Packages |
|
30
days before departure |
3 |
Accommodation
Reservation |
50% |
21
days before arrival / departure |
4 |
Transfer
Service / Charter |
50% |
14
days before departure |
5 |
Special
Event & Function |
|
21
days before commencing |
Payment
All
payment shall be made payable to:
Name:
Bank:
Swift Code:
Account Number: |
BIMAZ
TOURS & TRAVEL AND RENT-A-CAR SDN BHD
HONG
LEONG BANK BERHAD
HLBBMYKL
015-0006185-4 |
Postponement
/ Amendment / Cancellation
In
the event of postponement or amendments or cancellations,
customers / guest must inform Bimaz Tours & Travel
and Rent-A-Car Sdn Bhd by writing. Failure to comply
will result in forfeiting of deposit payment. The following
cancellation charges shall apply:
30
days to 15 days before tour |
20%
of the trip's full price forfeited |
14
days to 08 days before tour |
30%
of the trip's full price forfeited |
07
days to 01 day before tour |
50%
of the trip's full price forfeited |
No
show of customer |
100%
of the trip's full price forfeited |
In
case of any last minute change of flights, cancellation or
delay, please contact us at +6
088 767214 or
+6 088 766214
and +6 0168387214 or
+6 0138749496 after office hour for the urgent
cases.
The
company shall not be held responsible and reserve the rights
to charge the customer for additional costs rendered by any
last minute cancellation, delay and charge of arrangement
made by the customer (less than 48 hours Before Arrival Time
as per schedule).
Liability
In the event of hostilities, political unrest or other circumstances
that may jeopardize the safety of customers / guests, the
company has a sole and absolute discretion to cancel and shorten
the duration of any tour. As an appointed agent for hotels
/ resorts, other means of transportation, railway, restaurants
and other tourism operators, Bimaz Tours & Travel
and Rent-A-Car Sdn Bhd shall not responsible for
any loss, injury or damage to person or property due to their
negligence or lack fault. However, Bimaz Tours &
Travel and Rent-A-Car Sdn Bhd always provides protection
of insurance for each of its customers / guests.
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